Customize the sender email address
How to personalize your sender email address?
On the platform, you have the possibility to communicate with your users by sending emails.
By default, these emails are sent via a WIIN.io "no-reply" address (to which users cannot reply).
From now on, you have the possibility to customize this email address to set up your own sender address.
This personalized address will be used on all emails coming from the platform:
- System emails: account confirmation, password reset, employee invitation
- Your personalized email templates
This feature is only available to platforms with a PRO or CUSTOM subscription.
Emails and senders menu
From the administrator area, click on the "Settings" menu and then "Emails and senders".
You will find two tabs:
- Shippers: to configure and mark the default shipping address
- Shipping domains: to configure the shipping domain and add its entries to your DNS settings
Create a new shipping area
To begin, you need to add your shipping domain and configure it with your DNS.
Click on the "Delivery Domains" tab.
Then click on the "Add sender domain" button at the top right of the page.
Please enter the domain name you wish to use for your emails.
Then click on "Validate".
The domain name must not include 'https://' , 'http://' or 'www'. Please also note that the word WIIN must not be present in your domain or subdomain name
Visit the administration console of your domain host and add the entries in the DNS configurations.
If you are not familiar with this information, please contact your technical team for assistance.
When you or a member of your technical team has filled in the 3 cname entries on your DNS, you just have to click on the "Check this domain" button.
The verification should only take a few seconds.
When the verification is complete, the information "Checked" will appear in green.
The configuration of your shipping domain is now complete.
Create a sender address
Once your shipping domain is configured and verified, you will be able to add a new sender address.
To do so, click on the "Senders" tab and then on the "Add sender address" button at the top right of the page.
Here you will have to fill in :
- Sender: this is the information that appears before the @ on your contact address (visible to users)
- Domain name: this is the shipping domain you just created before (visible to users)
- Sender name: this is the name of your sender address (visible to users)
When you have filled in all the information, click on "validate" to save.
Congratulations! Your sender address is now configured!
To use it on future emailings, you just have to activate it by default by clicking on the "Define as default sender" button.
On your email templates, you can now see the new sender address.