In this video we will look at how you can easily communicate with your program respondents.
The methods to communicate with your program are :
The mailbox
The email template is quite suitable for :
Generic
Communication
Follow-up
These messages are identical to all the people to whom it was sent.
It is possible to customise certain components of emails. These modifications are done :
In the Email part
With the button create a new model
Editing the email is done at the level of :
The subject
The message
The selection of the fusion fields
The edited email can be viewed before being sent to respondents.
Sending emails
Sending emails is done in the deposit area and consists of :
Selecting the respondent(s)
Filter the respondents
Choose the message to send
Send
This is the second way of communicating with respondents. It is more customised and has the principle of :
Writing a message
Sharing a thread with a respondent
This means is available in the messaging section.
The mailbox section contains :
The list of respondents
The message writing column
When you send a message to a respondent or a thread between a respondent and a collaborator, they will receive an email:
Notifying them that they have received a message
Notifying them that they have received a message: Inviting them to connect directly to their personal space
They will be able to consult your message and reply to you in their personal space.
The messaging section is accessible from :
The messaging menu on the dashboard
A file
In an applicant's folder, the messaging option gives direct access to the person's messaging system.
Do not hesitate to contact us directly via the support interface on the administrator platform!😉