Password recovery

Password recovery

How to recover your password ?


Forgetting or losing your password is common. The platform gives you the possibility to recover it through different steps.

Verification step

When you enter an incorrect password, the message "Incorrect login or password" appears.

You must therefore :
  • Check that you have entered your "Email address correctly"

  • Click on "Forgot your password"

Creation of a new password

To create a new password, you must :

  • Fill in your "Email address"

  • Click on "Reset my password"

A message will appear telling you that you have received an email to reset your password.

When you open the mail :

  • You click on "Reset your password"

  • You go to the interface

  • You "Create your new password" which must be at least 8 characters long, with upper and lower case letters, numbers and special characters

  • You "Confirm your password"

  • Click on "Reset my password"

Your password has been successfully reset, and you can now log in and continue browsing the platform.

You are redirected to the login interface where you "Fill in your E-mail, your new password" before clicking on "Continue" to login.
Your login will take you to the homepage of your program.

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