Send a password reset email
How do I send a password reset email ?
On your platform, you can help your collaborators and candidates to reset their password if necessary. This can be done either on the administrator interface, or program-wide for employees, but only on the administrator area for public accounts.
In the administrator area
How do I send a password reset email to a collaborator account ?
- To send a password reset e-mail to a collaborator account, click on the "Accounts" menu and select "Team members".
- Next, click on the collaboration account, then on the " Send a reset e-mail " button.
- You will receive a message saying: "You are about to send a reset e-mail to this account. The recipient will be able to set a new password. Would you like to continue? "Click on " Yes, resend invitation ".
- Once the invitation has been returned, you'll see this message: " Invitation sent successfully "
How do I send a password reset e-mail to a public account ?
- To send a password reset email to a public account, click on the " Accounts " menu and select " Public portal accounts ".
- Next, click on the candidate's account and then on the " Send reset e-mail " button.
- You will receive a message saying: "You are about to send a reset e-mail to this account. The recipient will be able to set a new password. Would you like to continue? "Click on " Yes, resend invitation ".
- Once the invitation has been returned, you'll see this message: " Invitation sent successfully ."
In the program
How do I send a password reset e-mail to an employee account ?
- To send a password reset email to a collaborator account, click on the "Collaborators" menu.
- In the " Action " column, click on the three dots, then on " Send a reset e-mail ".
- You will receive a message saying: "You are about to send a reset e-mail to this account. The recipient will be able to set a new password. Would you like to continue? "Click on "Yes, resend invitation".
- Once the invitation has been returned, you'll see this message: " Invitation sent successfully ."
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