Resend an account confirmation email to a candidate
How do I send an account confirmation email to a candidate?
When a candidate's account is created on the platform, he or she receives an email with a confirmation link enabling him or her to finalize the creation of his or her account. This link is valid for 14 days. After this period, the administrator must send an account confirmation email to the candidate.
To resend the account confirmation email, you need to go to :
- In the administrator area
- In the “Public portal accounts” menu
- Click on the candidate account
- Then click on the “Resend invitation” button.
- You have this interface with the following text: “You are about to send an invitation to this account. He will be able to finalize the creation of his account. Do you wish to continue?” You'll then need to click on the “Yes, resend invitation” button to proceed.
- The message “Invitation sent successfully” confirms the reminder.
It should be noted that the applicant can make this request to have the confirmation email resent.
Please consult this article on the subject: Receive account confirmation email
If the problem persists and the candidate doesn't receive the email, it's advisable to check the spam and firewalls in the inbox. If this doesn't solve the problem, it may be worth creating an account using a different email address.