Disable MFA as owner

Disable MFA as owner

How do I disable MFA as an owner ?

Multi-factor authentication (MFA) adds an extra layer of security to your administrator, employee or applicant account. It allows you to verify your identity via a second means (mobile authentication application or code sent by e-mail), in addition to your password. This protects your account, even if your password is compromised, but it can become an obstacle when a user loses access to their codes. In such cases, deactivating the MFA allows access to be restored, while implementing best practices to maintain security. 

Notes
MFA deactivation in this case is reserved for the owner role.

Deactivate MFA for team members

To deactivate MFA for team members as owners, please follow the steps below :
  1. In the account's “Team members” submenu, you'll find the “MFA status” column, which displays the status of the accounts. Then click on the account for which you wish to deactivate MFA.



  1. Once on the profile information, click on the “Reset” button.



  1. Confirm the MFA reset by entering the 6-digit code from your authentication application.



  1. Copy the code received in your inbox, then paste it to validate the deactivation.
Notes
If you activated the MFA on your account via an application rather than by e-mail, please copy the 6-digit code displayed in the application, then paste it to validate the deactivation.



  1. Once deactivated, you'll see this interface.




Notes
MFA deactivation for candidates follows the same procedure as for team members. However, it must be performed from the “Public portal accounts” submenu of the account concerned.

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